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There is a lot of current interest in the "rebalancing" of state long-term care systems between nursing facilities and home and community-based care. However, to know how far you've come, you've got to know where you started out.
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Use of the Internet has exploded in the past 10 years in all areas: retail, communications, research, socialization, and even health information. In a study conducted by the Pew Research Center, data show that 51% of American adults living with chronic disease have looked online for information about a specific disease, a certain medical procedure, prescription or over-the-counter drugs, or health insurance.
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In the treatment chapter of "Advancing Effective Communication, Cultural Competence, and Patient-and Family-Centered Care: A Roadmap for Hospitals," issued by The Joint Commission, hospitals are told that patient education materials should be written at a 5th grade or lower reading level.
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Partnerships between health care systems and literacy groups would be a good way to improve communication between patients with low-health literacy and health care providers, says Jeff Burkhart, MS, executive director of the Literacy Network of Dane County, a nonprofit organization in Madison, WI.
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The new patient-centered communication standards issued by The Joint Commission support the work patient education managers already have been doing, according to Amy Wilson-Stronks, MPP, the project director on health disparities in the Division of Quality Measurement and Research.
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Hospitals will need to get used to the idea of reporting their 30-day readmission results as the new health care reform bill expands on this initiative of the Centers for Medicare & Medicaid Services (CMS).